EDI Support Services
EDI Support Services
At IndSoft, we understand that your IT systems are the backbone of your business operations.
- Our team of experts is available round the clock, ensuring that you receive the highest quality of service whenever you need it.
- With over 16 years of experience, IndSoft provides comprehensive staff augmentation, consulting, support, and software solutions tailored to your specific needs.
- From startups and small businesses to Fortune 500 companies and government agencies, we specialize in taking your IT infrastructure to the next level, ensuring seamless integration and maximum performance.
IndSoft Support Offerings
IndSoft’s EDI Support Services are designed to provide comprehensive assistance across all your business integration needs. Our offerings include:
Support Services
We provide expert-level support to help manage your B2B integration environment, ensuring seamless communication and operations.
Product Services
IndSoft offers triage, troubleshooting, and escalation services for any production issues that arise in your B2B environment, ensuring quick resolution and minimized downtime.
Vendor Management
We act as your focal point for coordinating with Sterling Support and other related third-party products, such as Oracle, to streamline vendor relations and solve issues faster.
Trading Partner
From break-fix solutions to trading partner configuration and setup, our team is here to ensure your B2B partnerships run smoothly.
Product Patch Services
Stay updated with our product patch alert services, including sunset product alerts to keep your system running with the latest versions and patches.
Map Support services
We provide mapping services for production compliance and mapping issue resolution to ensure your systems are always in alignment.
Map Implementation & Consulting Services
Our expert consultants offer map implementation services and consulting hours to streamline the deployment of your EDI solutions.
Business Process Services
IndSoft helps with business process implementation services, ensuring that your processes are streamlined and optimized for the highest level of efficiency.
Infrastructure & Communications Management
We offer production support services, including on-call support, to ensure your production environment is well-maintained and stable.
Service Level Agreement (SLA)
We provide customized SLAs to suit your needs, with flexible options including:
- 8x5 (Business hours support)
- 8x7 (Extended hours support)
- 7x24x365 (Round-the-clock support)
- Severity-based response time options for critical incidents
What Technologies Do We Support?
IndSoft is proficient in a wide range of IBM B2B Solutions technologies, ensuring that your business integration systems stay robust and future-ready:
Benefits of IndSoft EDI Support Services
By choosing IndSoft for your EDI support needs, you gain access to the following key benefits:
16+ years of expertise supporting IBM.
Root cause analysis and efficient issue resolution.
Support to maximize your B2B integration .
IndSoft Support Services Includes
Expert-level support for your B2Bi system.
System administration and maintenance.
Dedicated support representatives for personalized assistance.
24/7/365 support through phone, email, web, or chat.
SCHEDULE A DEMO
Ready to transform your business? Connect with our experts today and explore how IndSoft’s Enterprise Solutions can help you achieve your goals.