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IndSoft understands how critical your systems are to running your business and works diligently to ensure that we provide you with the highest quality of service possible. No matter when you encounter an issue, our team of experts is available to help you.
At IndSoft, we combine industry experience, proven methodologies, technical expertise, and strong execution capabilities to provide the best staff augmentation, consulting, support, and software solutions to our valuable clients. IndSoft serves a diversified client base, including start-up companies, small and midsize businesses, Fortune 500 companies, as well as State and Government agencies. IndSoft specializes in helping you take Information Technology to the next level of quality, performance, and integration. Proprietary automated tools, experienced teams, and best practice processes are the foundation of IndSoft's core practice areas.
Triage, troubleshoot, and escalate production issues for the B2B Environment
Vendor Management ServicesProvide focal point for coordination with Sterling support and related 3rd party products i.e. Oracle
Break Fix, Trading Partner Configuration and Setup
Sunset and product patch alert services
Product Patch Implementation ServicesSterling Integrator product patches implementation service
* Client is responsible for Quality Assurance of all applied patches.
Resolution of production compliance and mapping issues
Map Implementation ServicesConsulting hours
Consulting hours
On call support of production environment
8x5, 8x7, 7x24x365, with severity-based response time options
