SEEBURGER SAP Partner Hadoop MBE INC.500 ISO 9001:2008 Employee Login JobsIndSoft's Support System

IndSoft EDI Support Services

Do you often find yourself fighting fires rather than addressing your strategic business goals?

IndSoft understands how critical your systems are to running your business and works diligently to ensure that we provide you with the highest quality of service possible. No matter when you encounter an issue, our team of experts is available to help you.

About IndSoft:

At IndSoft, we combine industry experience, proven methodologies, technical expertise, and strong execution capabilities to provide the best staff augmentation, consulting, support, and software solutions to our valuable clients. IndSoft serves a diversified client base, including start-up companies, small and midsize businesses, Fortune 500 companies, as well as State and Government agencies. IndSoft specializes in helping you take Information Technology to the next level of quality, performance, and integration. Proprietary automated tools, experienced teams, and best practice processes are the foundation of IndSoft's core practice areas.

IndSoft Support Offerings

Support Services

Problem Management Services

Triage, troubleshoot, and escalate production issues for the B2B Environment

Vendor Management Services

Provide focal point for coordination with Sterling support and related 3rd party products i.e. Oracle

Trading Partner Support Services


Break Fix, Trading Partner Configuration and Setup

Product Patch Services

Product Update Alert Services

Sunset and product patch alert services

Product Patch Implementation Services

Sterling Integrator product patches implementation service

* Client is responsible for Quality Assurance of all applied patches.

Translation Services

Map Support Services

Resolution of production compliance and mapping issues

Map Implementation Services

Consulting hours

Business Process Services

Business Process Implementation Services

Consulting hours

Infrastructure and Communications Management

Production Support Services

On call support of production environment

Service Level Agreement

Customized to your requirements

8x5, 8x7, 7x24x365, with severity-based response time options

IndSoft Support Services Includes

  • Expert level support for your B2Bi system
  • Administration and Maintenance of your system
  • Quality customer service with dedicated support representatives
  • 24/7/365 support via phone, email, web, or chat.

Benefits Include

  • More than 16 years of experience supporting IBM Sterling products at your fingertips
  • Root cause analysis and resolution to reduce errors and increase efficiency
  • Complex issue support to maximize your investment
  • B2B experts that ensure your support team learns & grows
  • Post go-live support to ensure adoption and success of your B2B deployment
  • On-call and production critical support to maintain the stability of your environment and minimize costly downtime
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